
Useful
FAQ
The questions we are asked most often about booking, payment, visas, cancellation and support during a trip.
How far in advance should I book?
Four to six weeks ahead for group tours, and two to three months in high season (July–August and the New Year holidays). We can arrange a private tour within two weeks, but the hotel and flight will cost more.
What does the price depend on?
On the season, the hotel category, the group size and the airfare. The prices on the site are for low season and a 4★ hotel. Once the contract is signed, the price does not change.
Is the air ticket included?
No — the ticket is priced separately because its cost changes daily. Each tour page shows an indicative price. We can buy the ticket for you, or you can buy it yourself.
How can I pay?
By Payme, Click, Uzcard, Humo, Visa, Mastercard or bank transfer. A 30 % deposit, with the balance 21 days before departure. An official document is issued for every payment.
Do I get a refund if I cancel?
Yes, under the procedure set out in the contract. Cancelling more than 30 days ahead gives a full refund (less bank charges); 21–30 days, 85 %; 14–20 days, 60 %; 7–13 days, 30 %; under 7 days, no refund. Full terms are on the 'Payment and cancellation' page.
Do I have to arrange the visa myself?
No visa at all is needed for the UAE, Türkiye or Qatar. We handle the Egyptian visa in full — all we need is a copy of your passport.
Can I travel with children?
Certainly. The Antalya, Hurghada and Dubai programmes suit children best. Most hotels accommodate children up to the age of two to six free of charge. A birth certificate is required, plus the other parent's notarised consent if travelling with one parent.
Will you build a private tour?
Yes. Give us your dates, interests and budget and we will build a personal itinerary within one working day. On a private tour the route, hotel category and excursions are entirely your choice.
What language does the guide speak?
Uzbek, Russian or English. On group tours the language depends on the group; on private tours you choose.
Who do I contact if something goes wrong?
Your manager — on Telegram, WhatsApp or by phone, at any hour. We also have a representative at the resorts, whose number you receive before departure.
Tailor-made trip
What trip do you have in mind?
Tell us your dates, destination and budget — we will send a personal itinerary and an exact price within one working day.